Privacy Policy & Terms of Services

Policies — Chalila Spa Wellness

Welcome to Chalila Spa Wellness. We are dedicated to providing a serene, personalised experience rooted in respect, integrity, and holistic care. To ensure every guest enjoys a safe and harmonious environment, please take a moment to review our policies.

1. Booking & Appointments

All appointments must be booked in advance via our website, phone, or in-person.
A confirmation message will be sent once your booking is complete.
Please arrive 10–15 minutes before your scheduled appointment to settle in and prepare for your treatment.

2. Cancellation & Rescheduling

We kindly ask for at least 24 hours’ notice for cancellations or rescheduling.
Appointments cancelled with less than 24 hours’ notice may incur a cancellation fee of up to 50% of the service price.
No-shows will be charged in full.

3. Late Arrivals

Arriving late may reduce your treatment time out of respect for the next client.
If you are more than 15 minutes late, we may need to reschedule your appointment, and a fee may apply.

4. Health & Wellness Disclosure

Please inform us of any medical conditions, allergies, recent surgeries, injuries, or pregnancy before your treatment.
This ensures your safety and allows our therapists to adjust treatments appropriately.

5. Payment & Pricing

We accept major credit cards, EFT payments, no cash
Pricing is based on your personalised treatment plan and may vary.
Customised wellness packages will be quoted individually during consultation.

6. Gift Cards & Packages

Gift cards are non-refundable and may be used toward any service or product.
Packages are valid for 12 months from the date of purchase unless otherwise stated.

7. Children & Guests

To maintain a peaceful environment, we kindly request that guests do not bring children unless receiving a treatment themselves.
Additional guests may not accompany you into treatment rooms unless previously arranged.
Spar guests aged 16 years and below must be accompanied by an adult
Kindly leave your phone on silent during treatments

8. Privacy & Confidentiality

Your privacy is important to us. All personal and medical information shared with Chalila Spa Wellness is kept strictly confidential.
We will never share your information with third parties without your consent.

9. Hygiene & Safety

Chalila maintains the highest standards of hygiene, sanitation, and professionalism.
All tools, linens, and treatment rooms are thoroughly sanitised between each guest.

10. Right to Refuse Service

We reserve the right to refuse service to anyone demonstrating inappropriate behaviour, disrespect, or a breach of our policies.